At 1300 Cab Melbourne, we value your time and strive to provide a premium and reliable cab service. This policy outlines the terms related to cancellations and refunds for our services.

Cancellation Policy

• Cancellations made at least 2 hours before the scheduled booking time will not incur any cancellation fee.
• Cancellations made less than 2 hours before the scheduled booking time may be subject to a cancellation charge.
• No-shows or failure to board the cab at the scheduled time may result in the full fare being charged.

Refund Policy

• If a booking is cancelled within the allowed time frame, any prepaid amount will be refunded to the original payment method.
• Refunds will be processed within 5–7 business days from the date of cancellation.
• If the service is disrupted due to unforeseen circumstances from our side, a full refund or rescheduling option will be provided.

Non-Refundable Payments

• Any additional charges for waiting time, tolls, or extras are non-refundable once the trip has commenced.
• Payments made for completed trips are not eligible for a refund.

Contact Us

• For any questions or concerns regarding cancellations or refunds, please contact our support team at 1300 545 888 or [mail].